Privacy policy

1. Who we are

Golden Plains Dental Services, 5/14 High Street, Bannockburn VIC 3331. Phone (03) 4217 3810. ABN 30 698 668 781.

2. What we collect on this page

If you use the call-back form: your name and your mobile number. We also collect technical data through cookies and analytics, such as pages viewed and the ad you clicked.

3. Why we collect it

To call you back about your appointment request and follow it up, to ask how your visit went afterwards, and to measure how well our ads work (Google Ads and Google Analytics).

4. Please don't send health information

Please don't include health details in the form. We'll talk about your needs when we call you.

5. Cookies and tracking

This page uses the Google tag through Google Tag Manager to measure visits, calls, form requests and online booking clicks. We don't send your name to Google; if you came from a Google ad, we may send the details in section 7. This page also saves how you found us (ad click IDs, campaign tags, the page you landed on, when you first visited and any Google Analytics ID) in your browser for up to 90 days, so we can link it to your enquiry. Clearing your browser's site data removes it. You can manage personalised ads in your Google ad settings at adssettings.google.com.

6. Who we share it with

Clinic staff who need it to contact you; our service providers for website hosting, email and our customer contact system (GoHighLevel); and Google, for ad measurement (see section 7). We don't sell your information.

7. Storage and security

When you send the form, we keep your name and mobile number in our customer contact system, GoHighLevel, along with how you found us: the ad or link you clicked (including its click ID), the page you landed on, when you first visited and any Google Analytics ID. If that system is unavailable, your name, mobile number and the page you used are emailed to the clinic instead. GoHighLevel, our website host and our email provider may store or process this information overseas, including in the United States. We use it to reply to your enquiry, follow it up and measure our ads. If you came from a Google ad, we may send Google the click ID and a scrambled (hashed) copy of your mobile number so we can see which ads lead to appointments. We don't send Google your name or anything you tell us about your health. To stop hearing from us, call (03) 4217 3810. We keep enquiries for as long as we need to deal with them, or longer if the law requires it.

8. Access, correction and complaints

You can ask to see or correct the information we hold about you. If you have a concern, please contact the clinic first. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC). The Health Records Act 2001 (Vic) applies to health information.

9. Privacy questions

Email info@goldenplainsdentalservices.com.au or call (03) 4217 3810.

10. Date updated

28 October 2026